Samsung smart hub terms and conditions downloading frozen

Hi All

We recently requested a service from for our Samsung HDTV from Samsung Australia due to a backlight problem. But when we power on the tv and trying to setup smart hub screen was frozen at level 3 'Downloading Terms and Conditions' .

So the fix was simple.

1. Power off and on the TV.
2. Go to menu.
3. Go to support.
4. Go to self diagnostics.
5. Find factory reset.
6. Reset the TV to factory settings. ( 0000 is the default pin if you haven't change it already ).


Thanks!